A public status page is not just a nice extra. It is part of how users decide whether to trust you during an outage.
When something breaks, people want three answers fast:
- Is the problem real?
- Which services are affected?
- Are you already aware of it?
What belongs on a good status page
- Current service state - up, degraded, or down.
- Clear service names - use words customers understand.
- Recent incidents - enough history to show what happened.
- Simple language - avoid internal jargon users cannot act on.
What not to put there
- Every internal microservice.
- Verbose root-cause notes before you are sure.
- Marketing copy that distracts from the incident itself.
- Private admin-only information.
How to create one in Uptraq
- Create the monitors that represent the services users care about.
- Open the Status page section in the dashboard.
- Choose a page name and URL slug.
- Select the monitors that should appear publicly.
- Publish the page and test it in a private browser window.
How many services should you expose?
Usually fewer than your internal architecture contains. A customer may care about API, Dashboard, and Website. They probably do not need to know the names of six background workers.
Bottom line
A good status page reduces support burden because users can answer basic outage questions themselves. It also shows that you operate the product seriously enough to communicate when things go wrong.